Grace Kamau

Technical writer located in Southern California with experience writing user guides, API documentation, and release notes.

Experience

Content Designer

Kantata
July 2021 - Present

Technical Writer and Customer Support Representative

Axero Solutions
  • Planned, wrote, and designed documentation of the intranet software and APIs for end users and developers
  • Wrote external release notes to announce new features and bug fixes
  • Wrote internal release notes to document development work completed in agile sprints
  • Created how-to videos for end users
  • Coordinated with Development, Marketing, and Client Success departments to ensure accuracy, consistency, and thoroughness of the documentation
  • Provided technical support to clients on the company's support website
  • Performed QA testing of the intranet software
December 2016 - July 2021

Education

California State University, Long Beach

Bachelor of Science — Computer Science
Certificate — Professional Writing

Skills

  • Strong technical writing, editing, and communication skills
  • Ability to quickly learn new software and systems
  • Ability to deliver high-quality and accurate docs in fast-paced environments
Tools and Technologies
  • APIs
  • Excel, Office, and Word
  • Git
  • GitHub
  • Mac OS
  • Microsoft SQL Server Studio
  • Screenflow
  • Visual Studio
  • Visual Studio Code
  • Windows OS
Programming Languages
  • C#
  • CSS
  • HTML
  • Java
  • JavaScript
  • PHP
  • Python
  • SQL